The airline hopes monitoring a person's sleep and relaxation patterns during a flight will help to improve aspects of the in-flight service; from changing the timing of meals, what food is served and even the types of films shown - to make flying and sleeping on British Airways flights even more relaxing.
A group of volunteers on board the BA189 Dreamliner service from Heathrow to New York, were among the first to try out the hi-tech 'happiness blankets' for themselves and report on their experiences. Frank van der Post, British Airways' managing director, brands and customer experience, said: "This is the first time this technology has been used by any airline to help shape how service is delivered on board an aircraft. "Using technology like the British Airways 'happiness blanket' is another way for us to investigate how our customers' relaxation and sleep is affected by everything on board, from the amount of light in the cabin, when they eat, to what in-flight entertainment they watch and their position in the seat," he said.
source : PTI
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